How do I contact you?
Please click here for our company contact information.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. We are located in Kansas City, MO, only Missouri residents would have to pay sales tax.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Where do you ship?
We currently ship to the continental United States. Sorry we do NOT ship to Canada, Puerto Rico, Alaska, Hawaii or APO.
Has my order shipped?
Click the "Account" link at the top right hand side of our site to check your orders status.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click your order link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
What are my payment choices?
We accept all major credit and debit cards along with Paypal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product or page, feel free to contact customer service for assistance.
I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
When will my order ship and what are my shipping charges?
Shipping is calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
How do I track my order?
Click the "My Account " link at the top right hand side of our site to track your order. You will also be emailed your tracking number once your order ships so you can track from the shipper's website as well.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I forgot my password.
Click the "My Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email with a link to reset your password.
What is the return policy?
If for any reason you are unsatisfied with your order, please contact customer service within 7 days. We are happy to accept returns/exchanges of unopened, unused products within 7 days of delivery and authorized by customer service. Please allow 5 – 10 business days after receipt of product to process a refund or ship an exchange. No returns will be accepted without prior authorization from Customer Service. Customers are responsible for shipping costs on any returns or exchanges not due to damages in shipping or incorrect product.
Please contact customer service if your package arrives damaged or you received incorrect product within 7 days of shipment.
We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.
Our team is available Monday through Friday 8:00 am – 4:30 pm, CST.
How do I return my product?
Please contact customer service for returns.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
When will my credit card be charged?
Your credit card is charged once your order is submitted to us for processing.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Why is the Faultless brand name printed on Niagara and Magic fabric care products?
Faultless Brands has owned the Magic brand for many years, and acquired the Niagara brand several years ago. We are proud to now have the Faultless name indicating our level of quality on all fabric care packaging.
Why does the packaging look different than it used to?
We have updated our graphics to make it easier & quicker to identify the differences among our products and to communicate the advantages of our Premium line.