Help Center


Order Status

What is the status of my order?

How do I make changes to my order?

How do I track my order once it has shipped?

My order never arrived.

My order is missing an item or I received the wrong item.

My Account

How do I create an account?

How do I edit my account information?

How much is shipping?

I forgot my password.

How do I return my product?

What is your return policy?

When will my order ship?

Pricing and Billing

Do I have to pay sales tax?

I have a question on my charges.

I need a copy of my receipt.

When will my credit card be charged?

Product & Packaging

Why is the Faultless brand name printed on Niagara and Magic fabric care products?

Why does the packaging look different than it used to?